What our customers are saying about Hairless Beauty...

– After becoming a very recently diagnosed cancer patient, with a very sudden hair loss, I found myself looking in confusion at wigs, scarves etc, online!  Of course the internet threw up the ‘big’ companies, I recognised a name and placed an order for headwear in what I assumed would be plenty time before my hair fell out.  About 5 days later, and the ‘3 working days’ after I should have well received my order, I thought to check my email, to find an impersonal message alerting me that the items I had chosen were in fact out of stock and my money had been refunded.  Those who have experienced diagnosis, chemo and hair loss will probably ‘get’ that this produced a major meltdown for me!   I got a grip of myself (slowly!)… and got online again and one of the first images that came up of was of Zaneta’s lovely and easy to use website.  I found myself happily ‘shopping’, and calming!, and equally much consoled by reading of her own journey – it proved to be both a practical and therapeutic experience!

My only difficulty with the experience was culling my basket!  25 hats is not neccessary 🙂  Beautiful choice, lovely colours and styles.  I placed my order and received a confirmation email immediately last Tuesday.  On Wednesday I received a lovely warm text from Zaneta, apologising to me that one colour I wanted in one style of hat was out of stock, offering to refund the money for that item, or offering to refund the money for the whole order – to be offered choice and control while undergoing cancer treatment, when you feel everything is totally out of your control, is a huge thing, bigger organisations should learn from Zaneta.  I texted back my thanks and asked Zaneta to please proceed with the rest of my order and asked her if she had any other style of hats in the colour I had wanted.  Within 2 minutes a text back with images of other hats I could choose from if I wanted (which of course I did!) – Zaneta just swapped in a replacement for me, no need for me to go re-ordering, no hassle, and again her apologies.   With her warmth and empathy and good wishes, I felt I was interacting with a ‘friend’.

I arrived home from my chemo session on Thursday, wearing a borrowed hat from my daughter, to find my package waiting for me!  Such speed – and the products are fantastic.  I purchased both bamboo and cotton hats, both very comfortable.  Colours are very true to website pictures, and Zaneta’s sizing is spot on.  For both efficiency and quality of product, packaged and delivered with much care and a personal touch – I simply cannot recommend Hairless Beauty and Zaneta enough.  I just wish I had happened upon her website from the start.

Wishing you continued success and continued very good health.

Cathy

I don’t have any notes to add regarding the order but I would like to tell you how happy I am that I found your website. It is the best site that I came across. The choice of styles and colours are amazing and the video is so helpful. So a huge thank you to you for creating this business, I want you to know that you have made this part of my journey alot easier. I hope this note encourages you to keep doing what you are doing. Regards. Joanne.

Joanne

Hi. I just wanted to say your hats and scarves and bamboo hat are all perfect. The order came very quickly for everything and was wrapped really nicely. All beautiful.
As a business, you are a force to be reckoned with. Very impressive. I will be recommending you highly to anyone.
Now I hope you can relax and get on with your own recovery and get modelling again.
Thanks so much.

Bernie

Thank you so much for the hat for my friend. It’s so soft & comfortable & took so much hassle out of it for me of of trying to find ones that suit, were not itchy & don’t make it really obvious she’s a cancer patient. She loved the personal touch too of the way you had it wrapped!! It made the gift that but more special. Thanks also for exchanging the hat as she didn’t like the colour. Wishing you every success!!

Marian
Dear Zaneta,
I have finally picked up my mum’s hats, which arrived surprisingly quickly 🙂
I immediately went to my mother to have her wear something comfortable right away. I’m almost out of words for how nice the bamboo hats feel, they are soft beyond expectations. The message you wrote by hand and wished the best to my mum almost made her cry, she never expected that any shop owner could be so caring and thoughtful. Every single detail, from beautiful wrapping paper, detailed hand written labels on each hat, perfect seams on a material of exceptional quality.
I can’t thank you enough for how happy your hats made her feel. Your story inspired her and since she thought you looked beautiful in your hats, she felt she could look beautiful too. She liked how you used letters fight in your brochure 🙂
There are no appropriate words for me to thank you for the wonderful experience that you provided us with today.
Your business, attention to every single detail on your hats and exceptional customer service are so needed and appreciated in this, specific time of need. You are amazing and I hope you will never have to wear the hats again, but that you will keep making other women happy with them.
Sorry for the long email, I was just so deeply touched, I had to let you know how much this means to me and my mother.
Thank you for your strength, inspiration and drive for your business which really does make a difference.
With best wishes to you and your family,
Tea

Hi Zaneta

Thank you so much for the lovely headwear I received from you.  The sleeping cap is so pretty and comfortable – I am delighted with it.  It has been admired, even by my fashion conscious teenage daughter!  I also love the bamboo collection hat which is very cosy and stylish now that the weather has got colder.  Thank you so much for these items which have helped me feel better and were great value.

Mary

Hi Zaneta,

I would like to thank you for my order which I received this morning . They are nicer than the photos. I would also like to say how helpful the videos you have on your site as I have one of the tulip hats with scarf and no matter how I tied it the scarf kept falling onto my face but thanks to the video I now know how to tie it properly.

Phil

Received my order this morning. Delighted with everything… quality, fit, value and delivery and really appreciated  your hand written note.  Many thanks.

Kate

Hi Zaneta

I just want to say a huge thank you for my beautiful headwear. It was wrapped and tied beautifully which was so lovely and unexpected. Losing your hair to chemo is such a difficult time and your kindness and personal touch brought a smile to my face. It is excellent quality, comfortable and pretty. I would highly recommend you to anyone. Thank you again.

Sandra

Such a personal service.

Sandra

Hi, just received my package today and I wanted to let you know how amazing the products were, from quality to design to price. I will definitely be recommending this website to others! I am excited to order more colours, especially the shamrock design. Thank you so much for your service Zaneta!

Catherine

Hi Zaneta I could not wait to send you a Big Thank you for my order which I received this morning. That is what I call terrific service. To pick a favourite hat at the moment is impossible as each of the 4 I received are beautiful. It will make losing my hair more bearable. If you don’t mind I would like to pin your card and leaflet on the notice board in the Oncology Unit in the hospital I attend so other Ladies will see it. Wishing you all the luck in the future.

Philomena

Dear Zaneta. I received parcel yesterday. Thank you for the very prompt delivery. I am absolutely delighted with the turban.

Áine

I am amazed at your service and having tried on the product, am delighted that I ordered from you.  I am sure I will get getting more from you. Your service is second to none and I can’t believe you took the trouble to deliver personally with all that’s going on in your life.

Eleanor
My Mother was searching for some lightweight fashionable headwear following her hair loss during chemo.  We discovered Hairless Beauty and were immediately attracted by the user-friendly website, value for money and the vast choice of headwear.  We ordered two hats which were delivered the following day.  My Mother found them lightweight, comfortable and has received many compliments since she started wearing them.
Overall the products we ordered and the service we received from Hairless Beauty were excellent.  We will definitely be ordering from Hairless Beauty again and would highly recommend it.
Siobhan