– After becoming a very recently diagnosed cancer patient, with a very sudden hair loss, I found myself looking in confusion at wigs, scarves etc, online!  Of course the internet threw up the ‘big’ companies, I recognised a name and placed an order for headwear in what I assumed would be plenty time before my hair fell out.  About 5 days later, and the ‘3 working days’ after I should have well received my order, I thought to check my email, to find an impersonal message alerting me that the items I had chosen were in fact out of stock and my money had been refunded.  Those who have experienced diagnosis, chemo and hair loss will probably ‘get’ that this produced a major meltdown for me!   I got a grip of myself (slowly!)… and got online again and one of the first images that came up of was of Zaneta’s lovely and easy to use website.  I found myself happily ‘shopping’, and calming!, and equally much consoled by reading of her own journey – it proved to be both a practical and therapeutic experience!

My only difficulty with the experience was culling my basket!  25 hats is not neccessary 🙂  Beautiful choice, lovely colours and styles.  I placed my order and received a confirmation email immediately last Tuesday.  On Wednesday I received a lovely warm text from Zaneta, apologising to me that one colour I wanted in one style of hat was out of stock, offering to refund the money for that item, or offering to refund the money for the whole order – to be offered choice and control while undergoing cancer treatment, when you feel everything is totally out of your control, is a huge thing, bigger organisations should learn from Zaneta.  I texted back my thanks and asked Zaneta to please proceed with the rest of my order and asked her if she had any other style of hats in the colour I had wanted.  Within 2 minutes a text back with images of other hats I could choose from if I wanted (which of course I did!) – Zaneta just swapped in a replacement for me, no need for me to go re-ordering, no hassle, and again her apologies.   With her warmth and empathy and good wishes, I felt I was interacting with a ‘friend’.

I arrived home from my chemo session on Thursday, wearing a borrowed hat from my daughter, to find my package waiting for me!  Such speed – and the products are fantastic.  I purchased both bamboo and cotton hats, both very comfortable.  Colours are very true to website pictures, and Zaneta’s sizing is spot on.  For both efficiency and quality of product, packaged and delivered with much care and a personal touch – I simply cannot recommend Hairless Beauty and Zaneta enough.  I just wish I had happened upon her website from the start.

Wishing you continued success and continued very good health.

I don’t have any notes to add regarding the order but I would like to tell you how happy I am that I found your website. It is the best site that I came across. The choice of styles and colours are amazing and the video is so helpful. So a huge thank you to you for creating this business, I want you to know that you have made this part of my journey alot easier. I hope this note encourages you to keep doing what you are doing. Regards. Joanne.

Hi. I just wanted to say your hats and scarves and bamboo hat are all perfect. The order came very quickly for everything and was wrapped really nicely. All beautiful.
As a business, you are a force to be reckoned with. Very impressive. I will be recommending you highly to anyone.
Now I hope you can relax and get on with your own recovery and get modelling again.
Thanks so much.

Thank you so much for the hat for my friend. It’s so soft & comfortable & took so much hassle out of it for me of of trying to find ones that suit, were not itchy & don’t make it really obvious she’s a cancer patient. She loved the personal touch too of the way you had it wrapped!! It made the gift that but more special. Thanks also for exchanging the hat as she didn’t like the colour. Wishing you every success!!

Hi Zaneta

Thank you so much for the lovely headwear I received from you.  The sleeping cap is so pretty and comfortable – I am delighted with it.  It has been admired, even by my fashion conscious teenage daughter!  I also love the bamboo collection hat which is very cosy and stylish now that the weather has got colder.  Thank you so much for these items which have helped me feel better and were great value.

Hi Zaneta,

I would like to thank you for my order which I received this morning . They are nicer than the photos. I would also like to say how helpful the videos you have on your site as I have one of the tulip hats with scarf and no matter how I tied it the scarf kept falling onto my face but thanks to the video I now know how to tie it properly.

Received my order this morning. Delighted with everything… quality, fit, value and delivery and really appreciated  your hand written note.  Many thanks.

Hi Zaneta

I just want to say a huge thank you for my beautiful headwear. It was wrapped and tied beautifully which was so lovely and unexpected. Losing your hair to chemo is such a difficult time and your kindness and personal touch brought a smile to my face. It is excellent quality, comfortable and pretty. I would highly recommend you to anyone. Thank you again.

Sandra

Such a personal service.

Hi, just received my package today and I wanted to let you know how amazing the products were, from quality to design to price. I will definitely be recommending this website to others! I am excited to order more colours, especially the shamrock design. Thank you so much for your service Zaneta!

Hi Zaneta I could not wait to send you a Big Thank you for my order which I received this morning. That is what I call terrific service. To pick a favourite hat at the moment is impossible as each of the 4 I received are beautiful. It will make losing my hair more bearable. If you don’t mind I would like to pin your card and leaflet on the notice board in the Oncology Unit in the hospital I attend so other Ladies will see it. Wishing you all the luck in the future.

Dear Zaneta. I received parcel yesterday. Thank you for the very prompt delivery. I am absolutely delighted with the turban.

I am amazed at your service and having tried on the product, am delighted that I ordered from you.  I am sure I will get getting more from you. Your service is second to none and I can’t believe you took the trouble to deliver personally with all that’s going on in your life.